Customers may enter information into Asset Navigator when creating and managing assets and relationships.
This information may include:
Customer Data may contain personal data.
For example, a customer may identify an employee as the owner of an application or assign a project manager to a business process.
Where an organization uses Asset Navigator and determines the purpose for which this Customer Data is processed, the organization will generally act as the data controller, while Van Lierde & Co acts as the data processor.
Customers are responsible for ensuring that they have the necessary rights and legal basis to provide Customer Data to Asset Navigator.
Asset Navigator provides an API that customers may use to create assets, establish relationships between assets, or otherwise interact with the Service programmatically.
Customers are responsible for determining what information they send through the API and ensuring that the processing complies with applicable data protection law.
The API may process personal data where such information is included by the customer.
Asset Navigator does not currently use the API to automatically connect to customer databases, data lakes, applications, or other systems.
We may introduce additional integrations and automated connections in future versions of the Service. Where these changes materially affect how personal data is processed, we will update this Privacy Policy and, where required, obtain any necessary permissions or agreements.
Asset Navigator offers a free tier that allows users to test the Service.
The free tier currently limits users to 20 assets.
The same basic privacy and security principles described in this Privacy Policy apply to free-tier accounts.
We may impose additional limitations on free accounts, including storage, functionality, API usage, or account retention.
We process personal data to:
We may process technical and account information to:
We may analyze aggregated or appropriately de-identified information to understand how Asset Navigator is used and improve the Service.
We do not sell Customer Data.
We may process personal data for:
We may use contact information to:
Where required by law, marketing communications will be subject to applicable consent and opt-out requirements.
Depending on the circumstances, we process personal data based on one or more of the following legal grounds:
For customers located in the European Economic Area or otherwise subject to the GDPR, the specific legal basis will depend on the processing activity.
Where processing is based on consent, the individual may withdraw consent at any time. Withdrawal does not affect processing that took place before the withdrawal.
We use Google Analytics to understand how our website and Asset Navigator are used.
Analytics may collect information such as:
We use this information to understand usage, improve the Service, identify technical problems, and improve our website and product experience.
Google may process analytics information using infrastructure located in different countries. Google states that its servers are distributed globally and that information may be processed outside the country where a user is located.
Where applicable, Asset Navigator relies on the contractual and other transfer safeguards provided by Google for international processing.
Users may also have controls available through their browser or Google's own privacy and advertising settings.
Asset Navigator and our website may use cookies and similar technologies.
Some cookies are necessary for:
We may also use analytics cookies to understand website and product usage.
Where required by applicable law, we will request consent before placing non-essential cookies.
Users can control cookies through their browser settings and, where available, our cookie-management tools.
Disabling certain cookies may affect the functionality of the Service.
Paid Asset Navigator subscriptions may be processed using Stripe.
Stripe may process information such as:
Payment-card information is processed by Stripe and is not intended to be stored directly by Asset Navigator.
Stripe may process personal data for different purposes. Depending on the activity, Stripe may act as a processor or as an independent controller.
For more information, users should review Stripe's Privacy Policy and applicable data-processing terms.
Asset Navigator sends transactional emails using software and infrastructure operated by Van Lierde & Co.
These emails may include:
Email-related information may include the recipient's email address, name, message content, delivery status, and technical information necessary to deliver and monitor the email.
Asset Navigator production systems are hosted on dedicated infrastructure located at a server facility in Belgium, European Economic Area.
Hosting provider: Combell SA
The hosting provider may provide infrastructure, physical security, power, cooling, network connectivity, hardware maintenance, and related data-centre services.
Access to production infrastructure is restricted and controlled according to our security procedures.
We may change or add infrastructure providers in the future, subject to our contractual and data-protection obligations.
We may use third-party service providers to operate Asset Navigator and our business.
These may include providers for:
Where a third party processes personal data on our behalf, we take reasonable steps to ensure that appropriate contractual and security protections are in place.
Our customer-facing Subprocessor List identifies subprocessors used to process Customer Data on behalf of our customers.
Not every third-party service provider is a subprocessor. For example, accounting or financial service providers may process billing information for Van Lierde & Co's own accounting and legal obligations and may therefore act as processors or independent controllers for those activities.
Asset Navigator may introduce AI-assisted features in the future.
For example, AI may be used to:
Where an AI feature processes Customer Data, the processing will be limited to providing or improving the relevant Asset Navigator functionality and will be subject to the customer's applicable agreement and our Data Processing Agreement.
Van Lierde & Co does not currently use Customer Data to train a general-purpose AI model across customers .
If we introduce AI features that involve training models using Customer Data, we will obtain appropriate customer consent or authorization where required and clearly communicate the applicable processing terms before doing so.
We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required by law.
Account and Customer Data are retained while the account remains active and for as long as necessary to provide the Service.
Following account termination or deletion, we aim to delete or anonymize associated account and Customer Data within three months, unless:
Information required for accounting, tax, financial reporting, or legal obligations may be retained for longer periods where required by applicable law.
Certain logs may be retained for a limited period for security, fraud prevention, troubleshooting, and operational purposes.
Customers may request deletion of their account and Customer Data, subject to applicable contractual and legal obligations.
When an account is terminated, we will follow our applicable deletion procedures.
Where Customer Data is stored in backups, deletion may occur through the normal backup lifecycle rather than immediately deleting individual backup copies.
Van Lierde & Co is based in Switzerland.
Asset Navigator's primary production hosting is located in Belgium.
Some service providers, including analytics and payment providers, may process personal data in countries outside Switzerland or the European Economic Area.
Where personal data is transferred internationally, we will use an appropriate legal mechanism where required, such as:
We implement reasonable technical and organizational measures designed to protect personal data against unauthorized access, alteration, disclosure, loss, or destruction.
These measures may include:
No internet-based service can guarantee absolute security.
Customers are responsible for protecting their own credentials and for controlling access to their Asset Navigator accounts.
If we become aware of a personal-data breach affecting personal data processed on behalf of a customer, we will notify the relevant customer without undue delay as required by the applicable Data Processing Agreement and applicable law.
Where appropriate, we will provide available information concerning:
Depending on applicable law, individuals may have rights including:
Where an Asset Navigator customer is the controller of the relevant data, requests relating to Customer Data should generally be directed to that customer first.
If we receive such a request directly, we may refer the individual to the relevant customer and assist the customer as required under our DPA.
Asset Navigator is a professional SaaS platform intended primarily for business and professional use.
We do not knowingly collect personal data from children for the purpose of providing the Service.
If you believe that a child has provided personal data to us improperly, please contact us at legal@assetnavigator.io.
Customers are responsible for:
Customers should avoid uploading sensitive personal data unless it is necessary, lawful, and covered by the applicable agreement.
Asset Navigator is not designed to require special categories of personal data or sensitive personal information.
Customers should not upload sensitive personal data unless necessary and permitted under their agreement with Van Lierde & Co and applicable law.
If a customer needs to process sensitive personal data through Asset Navigator, additional technical, contractual, and organizational measures may be required.
We may update this Privacy Policy from time to time.
Changes may be necessary because of:
When changes are material, we will take reasonable steps to notify users where required.
The updated version will be published on the Asset Navigator website with a new "Last Updated" date.
If you believe that your personal data has been processed unlawfully, please contact us first at legal@assetnavigator.io.
If you are located in Switzerland and are not satisfied with our response, you may contact the Federal Data Protection and Information Commissioner (FDPIC) .
If you are located in the European Economic Area, you may also have the right to lodge a complaint with the data-protection supervisory authority in your country.
For questions about this Privacy Policy or our privacy practices:
Van Lierde & Co
Asset Navigator
Registered address:
Geneva
Switzerland
Privacy email:
legal@assetnavigator.io
Website:
https://assetnavigator.io
Where an organization uses Asset Navigator to process personal data on its behalf, the Asset Navigator Data Processing Agreement (DPA) applies to that processing.
If there is a conflict between this Privacy Policy and a separately executed DPA regarding the processing of Customer Data, the DPA will take precedence to the extent of the conflict.
